Outsourced Customer Support Solutions

Are you looking to outsource because you want your business to focus on your long–term goals? Then outsourced customer support can help to achieve your vision. Liqqui provides many services that can help you stay focused on your goals while maintaining excellent customer support.

Call Center Outsourcing:

Outsource your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion.

Nowadays digital channels such as email, chat, social networks, and messaging applications are invading voice communication.

The truth is, while channel diversity is necessary for fast-paced communications, the phone still remains a valuable tool for resolving complex issues.

Therefore, we at Liqqui ensure that voice interactions are met with quality and accuracy.

Live Chat Support Outsourcing:

51% of customers believe that your business should be available 24/7.

There's no doubt that chat is on the rise and has been since the cell phone explosion. In fact, people under 55 now rank chat as one of the top choices for service channels.

Using canned responses to save time and keep your customers happy is an art we have mastered at Liqqui.

Email Support Outsourcing:

According to a study of 400 consumers, 23% prefer email support over any other channel. Whether it's by phone or email, we at Liqqui Agency know that consumers want to talk to a real person.

Therefore, we educate our partners with professionals who prioritize personal contact over any other pre-recorded response.

What's your challenge?

With changing technology and rising customer expectations, call centres face complications to create a meaningful experience customers are looking for - affecting repeat business and the company's bottom line.

51% of consumers have switched brands in 2018 due to poor customer service.

64% of consumers expect real-time responses from your business.

Liqqui is committed to providing tech companies with cost-effective and reliable outsourced customer support, thereby ensuring our clients are operating at maximum efficiency.

To keep true to this pledge and to focus on providing only the highest quality customer support, we are currently integrating only TWO clients per month.

Need a phone number or a sophisticated CRM system? We can provide both of them upon your request together with an entire customer support solution package!

Think about outsourcing. Take into consideration the service options of our outstanding outsourced customer support.

Back Office Support:

In order for companies to ensure that their various activities are tracked efficiently, they need to implement good tools dedicated to project management.

Because they support the client-facing side of your business, your back-office functions are key. Accounting processes and systems make up a sizeable portion of every back-office environment, so finding ways to streamline your bookkeeping, employee record management, and other financial duties will greatly improve your back-office efficiency.

You should never underestimate the importance of your company's back office. Despite the fact that most back-office operations take place behind the scenes, they're essential for ensuring the more visible aspects of your business continue to run smoothly.

Addressing efficiency issues can play an enormous role in:

Preventing workflow bottlenecks
Warding off resource waste
Putting a stop to work duplication

When you improve your back-office efficiency, you not only set your company up for success in terms of greater productivity and cost-effectiveness, you make it possible for management teams to focus on delivering results - rather than on any internal disorder.

Creating a Back-Office that looks like you

Management of A Customized Back-Office

The back office represents the control panel, the engine of a website. The management of the back-office of a website, allows you to keep your website up to date in all autonomy, even if you do not have advanced knowledge in computer science.

Why Create a Custom Back Office?

Always listening to our customers, we note that the standard back-offices of CMS are not always adapted to the needs of companies. Since management is different for each client, Liqqui develops custom back-offices that are both effective and efficient.

The goal is to create a tool that adapts to your needs and requirements. This customized tool has a virtuous circle, as it simplifies daily tasks and saves considerable time. Special attention is also paid to its ergonomics and ease of use.